"Discoverability – users can't tolerate a disconnect

Just picked up a tweet from Lorcan Dempsey’s  (OCLC) and his blog http://orweblog.oclc.org/ – which summarizes a report by the University of Minnesota where they discussed key trends in their users’ experience of services. “Search, once one of the key skills and specialties of librarians, is a now a daily activity for the vast majority of our users”.  They “do not distinguish between discovery and delivery”  and “find it discordant to experience this disconnect “.  That’s my experience exactly : when users who are used to getting hits on Google come asking “why can’t I get through to this full-text?”

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s