Summer Conference – Professional staff


It was the Professionals Summer Conference yesterday and in the morning we had an external speaker, Peter Sylvester, come along to talk to us about communication & networking, in the afternoon we heard about the STAARS project & worked in groups looking at more local communication issues.

We did a number of activities in the morning which helped us consider how we communicate, the first was to talk about Who, What, How & Why we did what we did. This highlighted the need to start with the information most relevant to the person you are talking with & therefore ‘Why’ we do what we do was the most useful starting point as opposed to who we are. A recurrent theme was that at a fundamental level working in a university means the work we do enables skilled graduates to enrich society.

Hearing teams describe what they do highlighted the amount of overlap & inter-dependencies we have within L&LR supporting the need for effective communication.

We also completed a personality test based on DISC (Moutlton Marston) behaviours identifying our own behaviour style. I have a dominate style meaning I have a  tendancy to be task driven & quick to make decisions. The group was then divided by their styles & we were tasked with discussing how best to communicate with the different groups.

I find it helpful to acknowledge that we all have different styles & approaches and therefore need to adapt our communication appropriately to get a message across effectively, although admittedly in real life other pressures & drivers sometimes means I am not as successful as I would like to be.

In the afternoon we had the opportunity to hear from the Centre of Academic Success on the STAARS project which involves working directly with students to identify whether the services they offered were relevant & how best to market them.  Wal (CAS) & a student delivered an interesting presentation on the process they went through and the value of having student input into the service.

We were also given the opportunity to think about the challenges currently facing HE and then in particular BCU and it’s staff and students. This was an useful excersise in highlighting how much the environment has changed & priorities shifted. Some of the challenges we discussed was value for money and trying to do more for less, although appreciated there would be a breaking point and also speed of change especially in technology. I found it useful food for thought with regards to the mornings discussion on the value of working in a university in terms of being part of the process of enriching society.

The day ended with us working in groups looking at a couple of scenario’s and discussing how to resolve any issues and who to communicate with which provided the opportunity to focus on how we communicate internally.

These are my thoughts of the day, anyone want to share how they found it?

Advertisements

Social media group: update

The Social media group was set up last year to explore how this could be used to engage with students and promote Library and Learning Resources (LLR). The library already has it’s own twitter account @BCUlibrary and the elibrary team have this blog and the eresources blog, but what else could we be doing?

After seeking advice from the university’s Social Media Officer it was decided that rather than create a specific Facebook page for LLR to make use of the Corporate Facebook page, which already has a fanbase of nearly 7000 and grows daily, and have a LLR post each Friday.

Picture of BCU Facebook page

An area on SharePoint has been created to keep track of the services that have been promoted but also forthcoming slots. Our first post on the university’s Facebook went up in February and so far we have covered My Assignment Planner, Science Direct Freedom Collection and Meebo to name a few. If there is anything you want promoted such as a new service or collection, to celebrate success within LLR contact your team’s rep.

P.S. The elibrary team rep’s spot is also up for grabs whilst I’m on maternity leave, let me or Damyanti know if you’re interested.

Summon – Communication

At the end of last year the library and CICT began a project to implement Summon, a resource discovery tool. Summon will allow our staff and students to easily search across the library’s collections from one single search box.

searching summon

searching summon

We hope to update this blog with news and developments. We also have a number of groups set up to communicate progress and issues wider.

Project group – members of the elibrary team meet regularly with a project manager from CICT to monitor how the project is going and if we are meeting proposed deadlines. Summary highlight reports are sent out regularly to senior colleagues.

Technical implementation group – Mark, Robin, Chris, Trudi and myself meet monthly to work on adding the appropriate collections to Summon.

User champion group – a group is being set up to include members of the library, academics, students and reseacher’s who will help champion and promote the service to their peers

Library Summon user group – a group was set up with representation from all the teams within the library to help the technical implementation team and also to provide an opportunity for feedback from the library.

The types of issues we will be discussing are

  • Testing the service – trying out lots of different searches, thinking of user cases
  • Authentication – making sure access of and off campus works well
  • Marketing – promoting and marketing the service

We hope that communication via these groups and this blog will provide a good overview for those interested in this project as well as providing plenty of opportunity for feedback for all key stakeholders.

Let us know what you think.